Consider Employment Agreement for Your Stars

One of the main issues that I hear from some of my clients is the concern that an employee will run away with their clients and become competition. A recent article in the Washington Business Journal addressed this concerned, stating that the critical assets for success are the key people, their confidential information and their goodwill. Losing any of these and your bottom line will be affected.

One way to prevent this is by addressing these issues in a “well crafted employment agreement”. It can prevent employees from unfairly competing or from misappropriating confidential information upon their departure. Employee agreements can include restrictions on taking or using confidential information or “trade secrets”. This can include anything from price lists to marketing strategies.

Non compete agreements generally prohibit or limit employees from engaging in unfair competitive practices, such as soliciting customers or using sensitive information gained from their previous employment. Restrictions on contacting customers who are current customers of the business or who were customers during a recent time frame are generally also included.

Remember for an employment agreement to be most effective, it must be tailed to the specific needs of the particular business. For example, non-compete clauses must be clear and unambiguous and should specifically state what types of conduct are prohibited. They should include a specific geographic scope and duration.

Taken from the Washington Business Journal – Edward Sharkey

Virtual Assistants in the News - Entrepreneur.com

Virtual Help for Real Entrepreneurs
Learn the many roles a virtual staff can fill to help grow your business. By Pattie Simone | October 14, 2008

If you're like most entrepreneurs, you've got piles of paper cluttering your office and to-do lists that seem to be multiplying like rabbits. The good news is that many of the tasks that keep you from being as productive (and profitable) as you could be can be outsourced. You may not think you can afford to hire help, especially in these economically turbulent times. But the fact is you can't afford not to.

Today's Profit Formula
The internet lets you access scads of talented folks with a click of your mouse. And while some tasks, such as filing or greeting clients, might require on-site work, many administrative, marketing and sales functions can be handily accomplished using the services of one or more Virtual Assistants (VAs).

Having a VA frees you up to do what you do best. The smart profit formula for lots of successful entrepreneurs (whether they're a firm of one or many) involves a little front-end investment for maximum returns.

For example, Danny Bradbury, a Canadian freelance writer with clients in his home country, the UK and the Middle East, has seen his workload decrease by 25 percent and business increase 30 percent since using a VA for administrative tasks, such as scheduling interviews, transcribing interviews, tracking down contacts, doing back research and registering him for webinars. Sounds like a darn good deal, right?

Three More Takes Regarding VA's
Laurie Macomber, president of Colo.-based Blue Skies Marketing, an SEO company serving clients across the country, uses a team of virtual workers from different areas (including Canada) to handle diverse functions. Her VA, Melissa Silva, [works] out of her Georgia home. She accomplishes an impressive list of tasks for Macomber, including:

• Team management and communications
• Scheduling and tracking jobs
• Setting up virtual password protected communications and file sharing system
• Sending presents to clients for referrals, writing and sending out handwritten thank you notes
• Research

Proofreading and "prettying up" documents
According the Macomber, aka the Google Guru, along with the benefit of having time to run her business, she loves that she doesn't have to deal with any personnel or HR issues typically associated with a part-time or full-time employee.

"At first I thought it was outrageous when I discovered the cost would range from $30 to $35 an hour, but their hour is so efficient," Macomber says. "Their 15 minutes is another person's hour."

Michael Katz, chief penguin of Blue Penguin Development, an electronic newsletter relationship marketing firm in Massachusetts) concurs. He went back to work with a VA after a three-month stint with a less productive employee. His L.A.-based VA, who works for Ohio-based Coaches Marketing Source, handles behind-the-scenes tasks that include the mail server and shopping cart, as well as projects related to spell checking and what Katz calls "important detail work."

Katz found his VA through a friend's recommendation. Katz says his VA experience has been purely positive. "She allows me to be more effective. I know that there's a direct connection between the increased income I see coming in," Katz says, adding it covers the expense of paying his VA.

Kim Beasley is the owner and senior developer of several businesses, including CustomizeWordPress and Agape3 Business Services, a five-year-old web design and business consulting firm in St. Louis. She has clients all over the world, including Australia and Canada, due in no small part to her team of VAs. Unlike Katz, who prefers to utilize his VA for back-end tasks, Beasley assembled a VA team of professionals with specific skill sets that directly handle many of the services she offers. Her three VAs take care of graphic design, content management, audio and video editing, as well as a range of internal administrative work like managing Beasley's calendar, scheduling webinars and training, putting networking information on Facebook, etc.

"I believe in using the strengths of my VAs, and those things I feel I can outsource, I do," Beasley says.

Because of the web and the various business-related portals and programs (such as Basecamp, GotoMeeting, Twitter
and Facebook) these entrepreneurs can do everything a traditional brick-and-mortar does, and more; including client prospecting, account management, selling products and providing services. Effective VAs are worth their weight in gold.

Guide to Gracious Entrances and Exits

Revolving Doors
Who Goes First: First to arrive. Host leads the way for guests, pushing gently and meeting them at the other side.

Yield To: People with disabilities, elderly people, slow travelers, those with bulky packages, your host.

Other Considerations: Maintain the pace. Do not stop or suddenly change speed.

Elevators
Who Goes First: First arrivals. Guest enters before host. Host can leave first, holding the door for guest while providing directions.

Yield To: People with disabilities, people getting off.

Other Considerations: Hold the door or door button for people who are entering, exiting or on their way to the elevator. Make room for those who are entering or exiting. Don’t crowd. Don’t push. Don’t gossip. Greet those you recognize. Announce your floor before arriving there.

Stairs and Escalators

Who Goes First: The host. Otherwise, first arrivals.

Yield To: People with disabilities, people in a hurry.

Other considerations: Don’t rush people on stairs – instead go around them.

Doors

Who Goes First: Whoever gets there first.

Yield To: People with disabilities, someone whose hands are full.

Other Considerations: Hold door for the person behind you. If someone holds the door for you, say “Thank you.”

Taken from Complete Business Etiquette Handbook - Chapter 5

Top Graduate Programs for Entrepreneurs

As business owners it is important that we constantly continue our entrepreneurial education; whether it is via workshops and seminars or formally returning to university programs. An interesting article in October’s Entrepreneur magazine highlights the Top 25 Graduate Programs.

Graduate Programs

1. Babson College, Babson Park Massachusetts

2. DePaul University, Chicago

3. University of Southern California, Los Angeles

4. The University of Arizona, Tuscon

5. University of South Florida, Tampa

6. University of Illinois, Chicago

7. University of California, Los Angeles, Los Angeles

8. Drexel University, Philadelphia

9. Chapman University, Orange, CA

10. University of North Carolina, Chapel Hill, Chapel Hill, NC

11. Temple University, Philadelphia

12. Loyola Marymount University, Los Angeles

13. University of Wisconsin, Madison, WI

14. Northwestern University, Evanston, IL

15. Monterey Institute of International Studies, Monterey, CA

16. Rice University, Houston

17. Tulane University, New Orleans

18. Syracuse University, Syracuse

19. University of Chicago, Chicago

20. University of Virginia, Charlottesville

21. University of Louisville, Louisville, KY

22. Simmons College, Boston

23. University of Oregon, Eugene, OR

24. Rollins College, Winter Park, FL

25. City University of New York, Baruch College, New York City

Pay It Forward

Pay if forward!! What does that mean? No matter what stage of business you may be in, you have experienced trials and tribulations that have gotten you where you are. Most business owners give back to the community in one way or another. On great way to do this is to assist other business owners through sharing your experiences in business. This can be done by participating in networking events that allow you to interact with other business owners; taking in what they have to share and sharing your own experiences. There are also organizations such as SCORE that of provide opportunities for mentorship other business owners.

Paying it forward doesn't have to be solely in the area of business. There are many local and national charities that may be able to benefit from your expertise. Why not explore these avenues of community service to see how you can "pay it forward".

Building Confidence in Selling Yourself and Your Products/Services

Confidence to exceed in business cannot be faked. Therefore, it is important to build a core level of confidence so that even in times of nervousness or uncertainty, you will not be moved.

1. Continuous preparation and action assure unshakable confidence.

Everything thing that you do contributes to how people view you and your business. Do you follow up after meetings and sales? Do you stop and think during the day “What is the most productive use of my time right now?” Do you pour your heart and your mind into everything that you do?

We build confidence by planting seed for future opportunities and not by being complacent or unproductive. Once we stop and coast along, our skills decay. Success breeds success; that because we come to a point in our actions where our enthusiasm is the culmination of all the hard work that went before.

2. You must solidly believe in who you are and the value of what you are selling.

Do not second guess yourself and what you believe in; improve who you are rather than try and be like someone else. Are you operating from your core belief system and taking the actions your gut tells you to take. Most people don’t realize how powerful they become when they don’t have to think through their actions.

We become unsure when we don’t prepare enough, read enough study enough or work hard enough. Our confidence comes from knowing we have put the work in and prepared for success.

So here’s to success in business.

Taken from Entrepreneur magazine Sept 2008 – Solid to the Core by Barry Farber

Marketing in a Slow Market

As many small businesses find ways to trim the fat, many are mistakenly putting less budget and energy towards marketing. Instead of cutting marketing, revamping your marketing strategy would be a wise move. There are four vital steps that a business owner must take in order to endure these times.

1. Assess Your Customer's Behavior. Just as you are making adjustments to your business, no doubt your customers are as well. You need to figure out how these tighter budgets and perceptions of the importance of your offering and services affect the business that they conduct with you. Small business owners will need to adapt what and how we sell so as to meet the customer's needs as they emerge.
   
2. Measure ROI. All advertising designed for branding or image awareness is not appropriate in this economy. Are your campaigns specifically designed to drive customers to use your services? Each step in the marketing chain must lead to a measureable response and ultimately a sale of your product or service. Always ask your customers how they heard about you.
3. Market to Current Customers. Consumers, including your customers, are being a bit more careful about how they spend their money and look for companies that they know and trust. Remember it is more costly to find new customers than to maintain the ones that you have. Regularly reach out to customers through use of some sort of customer relationship management too. Vary your tactics, but stay top of mind without wearing out your welcome.
   
4. Emphasize price promotions versus price cuts. As consumers are looking for ways to save money, they are more inclined to use coupons. This is a strong indicator of the trend towards price-specific promotion. Avoid full-scale price cutting, after all you still need to service as a business owner yourself. Short terms promotions will stimulate sales from current customers and draw in new ones.