With the ever changing advancements in technology, some small businesses have a hard time transitioning and staying on the cutting edge. Most people don't like change, so how does one condition their team to come on board and be open to what only can make the business run more efficiently.
- Give them warning that the change is about to come. No one likes surprises that causes them adapt, so as soon as the upgrade or technological innovation is a sure thing, announce the news so that the mentality of your staff can change.
- Recruit advocates or a committee. Train tech-savvy employees throughout the company so that they can help the rest of the organization become more comfortable with the new system. Their enthusiasm for the benefits of the new system can help the rest of the staff buy-in to the changes.
- Phase in. Don't spring it on everyone right away or before something major is about to happen. Allow people to train on the new system without any pressure. Encourage questions and best practices, glitches or other ways of using the new system for the benefit of the company.
- Back up. Back up the computer on the old system just in case there is failure of the new system in its early stages.
- Train for the long haul. Continue to meet and talk about any problems on a regular basis. This group should meet to iron out any problems and focus on future upgrades.
Adapted from Technological Transitions: A Plan for Success, Smart Business ideas Magazine, January 2008
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